Privacy Policy

Last updated: 02/12/2025

Welcome to All Termite Repairs (“we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website http://www.alltermiterepairs.com.au/ and our services.
By using our website or contacting us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information including, but not limited, to the following when you interact with our website or contact us:

  • Name
  • Email address
  • Phone number
  • Address

How We Collect Information

We collect personal information when you:

  • Submit information through forms on our website or social channels
  • Communicate with us for customer support or service enquiries

We also collect certain non-personal information automatically through tools such as Google Analytics (see Section 5).

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To respond to enquiries and provide customer support
  • To provide and improve our services
  • To communicate with you regarding your request or booking
  • To analyse website performance and user interaction (eg via Google Analytics and Hubspot)

We do not sell or rent your personal information.

3. Disclosure of Your Information

We may share your information with:

  • Service providers, such as hosting and analytics providers, as required to operate our website
  • Legal authorities if required to comply with law, regulation, or legal process

We do not share personal information with marketers or unrelated third parties.

4. Google Analytics

Our website uses Google Analytics and associated analytics tools such as SemRush to help us understand how visitors use our site. This analytics software may collect information such as:

  • IP address
  • Device and browser information
  • Pages visited and time spent on the site

Google may use cookies to collect this data.
For more details, visit Google’s Privacy Policy: https://policies.google.com/privacy

5. Cookies and Tracking

Our website, and web-based software may use cookies or similar technologies to:

  • Improve website functionality
  • Analyse site traffic and performance
  • Track communications to help check communication delivery and receipt

You can adjust your browser settings to refuse cookies if you prefer.

6. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

As we operate in Australia, you may have rights under the Privacy Act 1988 (Cth), including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or outdated information

To exercise your rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the content or privacy practices of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or wish to request access or correction, please contact us:

All Termite Repairs
Phone: 1800 96 95 94
Website: http://www.alltermiterepairs.com.au/